Returns, Refunds & Complaints - Flowers Tunbridge Wells
Our Fresh Flowers Guarantee in Tunbridge Wells
At Flowers Tunbridge Wells, we take immense pride in delivering beautiful, fresh flowers to homes and businesses across Tunbridge Wells and nearby areas. As a trusted local florist, our commitment is to ensure every bouquet meets the high standards you expect, every time you order from us. Explore our returns, refunds, and complaints procedures designed for your peace of mind.
Damaged or Unsatisfactory Flowers on Arrival
Your satisfaction is our priority. If your flowers arrive damaged or in unsatisfactory condition, please notify us as soon as possible. We kindly ask that you contact us on the same day of delivery, or within 24 hours at the latest. Providing a clear photo of the affected flowers helps us quickly assess the issue and offer the most suitable resolution for you.
Freshness Window & Quality Commitment
We guarantee the freshness of our flowers for a minimum of five days from the date of delivery, when cared for according to the instructions provided. Our skilled florists select only the freshest blooms each day, and we take every possible step to ensure their longevity and beauty. Should your flowers wilt or fail to thrive within this five-day freshness window through no fault of your own, please contact us so we can address the situation.
Refund and Replacement Options
When an order does not meet our Fresh Flowers Guarantee, we offer two straightforward resolution options:
- Replacement: We will arrange a prompt redelivery of a new, fresh bouquet to you, at no extra cost.
- Refund: If preferred, a full or partial refund will be processed swiftly through your original payment method.
Your preference will guide our response, and we aim to resolve any issue to your satisfaction as quickly as possible. Please allow up to five business days for refunds to appear, depending on your financial provider.
How to Make a Complaint
If you wish to make a complaint regarding any aspect of your Flowers Tunbridge Wells experience, we encourage you to reach out to us directly. Our team is trained to listen, investigate, and resolve complaints promptly and fairly. To help us resolve your issue, please provide your order details and a clear description of your concern. We aim to respond to all complaints within one working day and strive for a satisfactory outcome for every customer.
Proudly Serving the Tunbridge Wells Community
Flowers Tunbridge Wells is dedicated to providing excellent service along with our Fresh Flowers Guarantee to the local community. Whether you are a household or a business in Tunbridge Wells or surrounding villages, we appreciate your trust in us as your local florist. Your feedback and satisfaction help us continue to grow and improve our service.
Contact and Support
If you have questions about our returns, refunds, or complaints process, please do not hesitate to reach out during our opening hours. Our friendly team is here to help and ensure you always enjoy the finest quality flowers, delivered with care – every time.
