Essential Terms for Flower Delivery Services in Tunbridge Wells

Terms & Conditions: Online Flower Delivery Tunbridge Wells

Introduction

Welcome to Flowers Tunbridge Wells. We provide online flower delivery services throughout Tunbridge Wells and the surrounding areas. By placing an order with us or using our website, you agree to be bound by these terms and conditions. Please read them carefully before making any purchase. These terms are designed to provide transparency, outline the basis of our online flower delivery services, and inform you of your rights as a customer in Tunbridge Wells and nearby locations.

Scope of These Terms

These terms and conditions apply to every transaction by customers residing in, purchasing for delivery to, or otherwise using Flowers Tunbridge Wells for flower deliveries within Tunbridge Wells and its surrounding areas. By proceeding with an order, you are considered to have acknowledged and accepted these terms. If you have any questions regarding these terms and how they apply to your specific order or location, please review this document or contact our customer support team.

Order Process

To place an order for flowers, select your chosen products from our online catalogue and add them to your basket. Upon completing your selection, proceed to checkout, where you will be required to provide delivery details, your preferred delivery date, any special instructions, and payment information.

On completing your online order, you will receive an initial order confirmation email. This notification acknowledges that we have received your order; it does not constitute legal acceptance of your order. We retain the right to accept or decline your order at our discretion. Order acceptance, and a legally binding contract, will only occur upon dispatch of your items for delivery.

On rare occasions, we may be unable to fulfil your order due to stock issues, insufficient delivery information, or circumstances beyond our control. In such instances, we will notify you as soon as possible and issue a full refund or offer an alternative product, subject to your agreement.

Product Descriptions and Substitutions

We strive to ensure our online product descriptions, images, and specifications accurately reflect the products delivered. Flowers, being natural products, may vary slightly in colour, size, or availability, especially due to seasonal differences. Where necessary, we reserve the right to substitute flowers or foliage with similar items of equal or greater value, ensuring the overall appearance and value of your bouquet is maintained. Such substitutions will be made with care and attention to the intended arrangement. We will always endeavour to inform you in advance of any significant substitutions, but your order will not be delayed where timely communication is not possible.

Prices and Promotions

All product prices are clearly indicated on our website and include applicable VAT unless stated otherwise. Delivery charges, where applicable, will be added during the checkout process and shown before you confirm your order. Promotional prices or discounts may be offered from time to time and are subject to clearly stated terms and duration. We reserve the right to update product prices, offers, and promotions at any time without prior notice, but such changes will not affect orders already placed and confirmed.

Payments

We accept payment online via secure payment methods. Acceptable payment options may include credit or debit cards and other industry-standard payment gateways as indicated during checkout. Payment is taken at the point of order placement. Orders will not be processed until payment is received in full. You confirm that the payment details provided are valid and that you are authorised to use the selected payment method.

All payment transactions are processed in GBP (£) and handled via secure, encrypted channels, ensuring your data and payment information are protected in compliance with legal standards and best practices.

Delivery Policy

We deliver to addresses within Tunbridge Wells and the surrounding areas as listed on our website. At checkout, you must select a delivery date; while we make every reasonable effort to meet your requested delivery schedule, circumstances including weather conditions or third-party courier issues may lead to delays. Deliveries are made during standard business hours unless otherwise specified.

It is your responsibility to ensure the accuracy of the recipient’s address, contact number, and any further details required for successful delivery. If no one is available to receive the delivery, we may attempt to leave the flowers with a neighbour, in a safe location, or re-attempt delivery, at our discretion. In such cases, a delivery note will be left at the recipient’s address whenever possible. We are not responsible for failed deliveries resulting from incorrect or incomplete address information.

We do not guarantee delivery times unless expressly stated as part of a specific delivery service with such a guarantee.

Cancellations and Amendments

If you wish to cancel or amend your order, you must contact us as soon as possible. Provided the order has not yet been prepared or dispatched, we will endeavour to process your request. For perishable items such as flowers, the statutory cooling-off period under the Consumer Contracts Regulations does not apply once preparation has commenced.

Orders cancelled more than 24 hours prior to the scheduled delivery date will be eligible for a full refund. For cancellations requested within 24 hours of the delivery date, refunds may be refused or partial refunds issued, subject to the discretion of Flowers Tunbridge Wells and depending on the stage of order processing. Amendments, such as changes to the delivery address or message, will be accommodated where feasible, but may not be possible if your flowers have already been prepared or dispatched for delivery.

If, due to unforeseen circumstances, we are unable to fulfil your order (for example, due to supplier shortages), you will be notified as soon as possible and offered an alternative product or full refund.

Refunds and Returns

We are committed to providing flowers and gifts of the highest quality. If you are not satisfied with your order due to damage, quality issues, or an error on our part, please notify us as soon as possible, ideally within 24 hours of delivery. We may require a photograph of the delivered flowers to assess any problem.

Upon verifying your concern, we will, at our discretion, provide a replacement, offer a suitable alternative arrangement, or issue a refund. Refunds will be processed to the original payment method and may take up to 5 working days to appear in your account, depending on your provider.

Due to the perishable nature of flowers, we are unable to accept returns unless there is a clear fault or quality issue. In all cases, our aim is to resolve issues promptly and to your satisfaction.

Our Liability

To the maximum extent permitted by law, Flowers Tunbridge Wells shall not be liable for any indirect, incidental, special, or consequential damages, or loss of profits, arising from your use of our website, products, or services. Our liability in respect of any contract for the purchase of goods or services shall be limited to the purchase price of those goods or services.

We accept responsibility for death or personal injury caused by our negligence, and for any other liability which cannot be excluded or limited under applicable law. However, we accept no responsibility for failure to deliver your order on a specific date or time unless otherwise expressly guaranteed.

We are not liable for failure to perform, or delay in performance of, any of our obligations under these terms where such failure is due to events outside our reasonable control (including, but not limited to, adverse weather, strikes, breakdowns, or acts of God).

Intellectual Property

All content on our website, including images, text, logos, and designs, is the property of Flowers Tunbridge Wells or its licensors. It is protected under UK intellectual property law. You may not reproduce, duplicate, copy, sell, resell, or exploit any part of our website or products for commercial purposes without express written consent.

Privacy

Your privacy is important to us. Details relating to how we collect, use, and store your personal information are set out in our Privacy Policy. We process your data in compliance with the UK General Data Protection Regulation (UK GDPR) and other relevant legislation.

Governing Law and Jurisdiction

These terms and conditions, and any disputes arising in connection with them or the use of our services, are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the English courts. This does not affect your statutory rights as a consumer within the United Kingdom.

Changes to Our Terms & Conditions

We reserve the right to update or modify these terms and conditions at any time. Changes will be effective from the date of posting on our website. We recommend that you review these terms periodically. Continued use of our services and website after any changes constitutes acceptance of those changes.

Severability

If any provision of these terms is found to be invalid, unlawful, or unenforceable for any reason, such provision shall be deemed severed and shall not impact the validity and enforceability of the remaining provisions.

Entire Agreement

These terms and conditions, together with any written order confirmation, privacy policy, and any other written information referred to herein, constitute the entire agreement between you and Flowers Tunbridge Wells with respect to your purchase of products and use of our online flower delivery services in Tunbridge Wells and surround areas.

Contact and Customer Service

If you have any questions about these terms, your order, or any aspect of our service, please contact us via the methods provided on our website. We are committed to resolving queries or complaints promptly and fairly.

Note: These terms and conditions apply to all customers ordering for delivery to Tunbridge Wells and surrounding areas, ensuring clarity, fairness, and compliance with UK e-commerce law.